Returns & Exchanges
At Playtech, we want you to be completely satisfied with your high-performance gear, which is why we offer a 30-day return window for most electronic components and peripherals. All returned items must be in their original packaging and in like-new condition to qualify for a full refund or exchange.
Initiate Your Request
Log in to your Playtech account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the electronics in their original manufacturer packaging, including all manuals, cables, and accessories, to avoid any restocking fees.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the hardware's condition and serial numbers, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing